POLICIES

ArkWarfare Policies

Below is a list of policies that apply to ArkWarfare members and staff, to ensure a consistent approach is upheld.

• If a tribe has been insided, the tribe will NOT be reimbursed for any loss. Tribes are responsible for who they invite to their tribe. The player/s found guilty will be banned for 30-days, if the insider returns all the stolen/lost belongings to the tribe, then the ban may be shortened or removed. Exceptions may be made in extreme circumstances.

• Tribe leaders should be consistent across all maps in order to establish the tribe leader for who is ultimately responsible for the tribe & belongings. If tribe leaders are not consistent across the cluster, we will assess based on who is the leader on a certain map.

• A tribe leader can be overthrown in MAJOR circumstances. If a tribe provides undeniable evidence of the leader being tyrannic, untrustworthy, breaking rules, or inactive for 5 days plus ALL remaining tribe members vote the leader out, they can remove the leader from ownership. Under extreme circumstances where the majority of the tribe wish to leave due to conflict, discuss with admins how to proceed. Various factors may be reviewed to determine who should be considered the owner of the tribe.

• Players must be aware of whoever the leader of the tribe is in-game is entitled to do whatever they wish with the tribe’s roster or belongings. It is important that you have the same Leader on all maps, or can at least trust the person that is made Leader.

• Stacking Dino's must be in accordance with the Code of Conduct (not inside another dino's model). You may stack dinos in such a way that the sides of the body do not overlap, but the head and tail may overlap within another dino model.

• When we issue bans, we will not disclose full details or share evidence used in banning a player. This is to protect our methods of catching cheaters to maintain a fair and safe environment so that the knowledge cannot be used in future scenarios.

• We do not accept discord messages or messenger services as viable proof, as these messages can be forged. The best form of proof is a video.

• If a player logs into a server, to find themselves falling under the world, eventually leading to death. Then the player is not to be reimbursed for their gear – this is a known bug as listed in the appropriate discord channel. Players must understand the risk when logging out with valuable gear. 

• We do not refund any element, tributes or tekgrams from boss fights if it is a known issue with the game. We advise you to video record your boss fights as they are known to play up. Without any video evidence, we cannot assist and please note that we will only reimburse for issues arising from the server.

• Any dinos/items lost due to patches, lag, mods, bugs, non-server related issues etc. will not usually be replaced. An admin will assess the situation and determine if it will be replaced. You will need video or photo evidence of any lost items/dinos for it to be considered. Without photo or video evidence to show the scenario we will not be able to assist.

• Tribes may have agreements set in place in order to bypass raid cooldowns against one another. In order to put this in place, both tribe leaders must open a ticket and request this. The owner will approve a tribe war for a period of time whereby you can raid each other as often as you like and not count towards your raid cooldowns.

• All players are to be treated equally and fairly in accordance with the Rules & Policies
  
  
  

ArkWarfare Store - Terms & Conditions

By donating to ArkWarfare, you acknowledge and agree to the following terms:

1. Virtual Perks and Items: Donations made to ArkWarfare are considered payments for virtual perks and/or items within the game. These items hold no intrinsic value outside of the virtual game environment.
2. Finality of Transactions: All transactions are final, and no refunds will be provided once a donation has been made. Please carefully consider your decision before donating.
3. Ban Policy: If you are banned from ArkWarfare for violating server rules, no refunds will be granted for any donations. The server administrators hold full discretion in determining and enforcing bans.
4. Loss of Donation Items: Donation items lost during in-game PvP encounters or other natural events will not be replaced. However, if it can be proven that the loss occurred due to glitches, crashes, corruption, or other unpreventable situations, the admin team may, at their discretion, consider replacing the items upon submission of evidence.
5. Pre-Wipe Purchases: If you make a purchase before a wipe is announced and the wipe occurs within 3 days, your shop points can be entirely replaced upon contact with ReptilianMind via Discord. This replacement policy does not apply to purchases made after a wipe has been announced.
6. Wipe and Season Changes: Please be aware that although wipe announcements are typically made in advance, the ArkWarfare Clusters are subject to wipes at any time. Your store purchases, with the exception of Dino Tokens, will not carry over to new seasons. Different server types will give various wipe cycles, generally, wipes can occur every 4-6 weeks.

Donating to ArkWarfare indicates your understanding and acceptance of these terms and conditions. Please read and comprehend these terms thoroughly before making any donations.

Don't hesitate to contact our team via our official Discord server if you have any further questions or require clarification.

Thank you for supporting ArkWarfare and being part of our community.

Refund Policy

ArkWarfare maintains a firm NO REFUND policy for all delivered digital items. We want to ensure transparency and fairness in our transactions. Please carefully consider your purchases before completing them, as refunds will not be issued once items have been delivered.

In the event of unscheduled PayPal chargebacks, it is essential to communicate with the owner of ArkWarfare before initiating such action. Failure to engage in a prior discussion may result in a permanent ban from ArkWarfare.

We appreciate your understanding of our refund policy, which enables us to provide a consistent and reliable gaming experience for all our players.